Current:Home > MarketsWas your flight to Europe delayed? You might be owed up to $700. -CoinMarket
Was your flight to Europe delayed? You might be owed up to $700.
View
Date:2025-04-15 05:48:47
Flight cancellations and delays are inconveniences at best, and trip ruiners at worst. The good news is, you may have the right to receive some money for being waylaid in an airport for hours on end.
Under European law, if you're traveling to, from or within Europe, you may be entitled to compensation for significant flight delays — when they are the airline's fault.
"You have a lot of rights as an American passenger when your flight gets delayed or canceled either to, from or within Europe," Scott Keyes, founder of flight deals site Going.com, told CBS MoneyWatch. "That stands in stark contrast to your rights when your flight gets delayed in the U.S."
European legislation EC 261 protects passengers and entitles them to monetary compensation of up to roughly $700 in the following scenarios:
- Your flight on any airline departed from the EU and arrived at its final destination with a delay of three or more hours.
- Your flight on a European airline took off from outside the EU and landed within the EU, and arrived at your final destination with a delay of at least three hours. For example, an AirFrance flight from New York to Madrid would qualify.
Under both scenarios, you must also have checked in for your flight on time to be entitled to compensation.
Beyond their control
There are times, however, when your flight may meet these criteria, but airlines aren't required to shell out.
If the flight delay is caused by "extraordinary circumstances," such as political unrest, extreme weather conditions, terrorist acts and more, airlines are off the hook.
Incidents like staff strikes, however, are the responsibility of the airline.
How much money can I get?
The amount of money you're entitled to relates to the duration of the flight, not the cost of the ticket.
On short-haul trips 1,500-kilometers (or 932 miles) long or less, passengers can earn up to 250 euros. On mid-distance flights, the maximum compensation is 400 euros. Passengers are entitled to 600 euros on long-haul trips.
How do I claim compensation?
Customers can contact the airline directly, but this can be cumbersome and time-consuming. Airlines often attempt to wear passengers down in hopes that they'll give up on the claim, according to experts.
"In practice when you go to an airline directly and try to get the compensation, it becomes very hard to navigate their customer assistance, or a lot of times you can't call," Eric Napoli, vice president of legal strategy for AirHelp, a company that helps passengers claim compensation. "It's incredibly difficult for you to figure out where to send your claim, who to claim it with. Generally people don't have access to information about why their flight was delayed so you have to trust the airline."
- Using AI to book a vacation
- Americans flood tourist hot spots across Europe after pandemic
- Can European aviation cope with an American summer vacation invasion?
It isn't cost-effective for passengers to retain lawyers, either.
"That's why claim companies like FlightRight exist. We enforce your rights against the airlines, because it isn't affordable to go to a lawyer to claim 250 Euros," said Claudia Brosche, legal counsel at Flightright, another airline claims firm.
Typically, if these services are successful in claiming compensation, they'll keep a percentage of the payout. If they're unsuccessful, passengers don't owe anything.
For example, AirHelp recently denied a claim for compensation for a flight from Milan to New York that was delayed by more than three hours. The service determined the delay was related to a passenger medical emergency, which is considered to be out of the airline's control. The inquiry was free, however.
"Airlines bank on the fact that passengers don't know rights, and that the longer it takes and the more documents they ask for from you, the more likely it is that you'll lose interest," Napoli said.
Keyes of Going said he's successfully filed claims directly with airlines that were quickly accepted. "The filing of the form was relatively straightforward and I never had to fight with the airline," he said.
However, it took roughly eight months from the time he filed his claim until he received his compensation check in the mail.
"It was processing time that caused the delay, it wasn't back and forth with the airline trying to fight for my rights or convince them I was owed this," he said. "It was, 'yes, you're owed compensation, it might take a little while for the check to show up.' And that certainly held true."
veryGood! (4)
Related
- This was the average Social Security benefit in 2004, and here's what it is now
- The Dark Horse, a new 2024 Ford Mustang, is a sports car for muscle car fans
- Cambodian court bars environmental activists from traveling to Sweden to receive ‘Alternative Nobel’
- S-W-I-F-T? Taylor Swift mania takes over Chiefs vs. Jets game amid Travis Kelce dating rumors
- B.A. Parker is learning the banjo
- Massive emergency alert test scheduled to hit your phone on Wednesday. Here's what to know.
- Journalist dies after being shot 7 times in his home; no arrests made
- Fed’s Powell gets an earful about inflation and interest rates from small businesses
- The Super Bowl could end in a 'three
- California Gov. Gavin Newsom vetoes bill that would give striking workers unemployment pay
Ranking
- Friday the 13th luck? 13 past Mega Millions jackpot wins in December. See top 10 lottery prizes
- More than 100 search for missing 9-year-old in upstate New York; investigation underway
- Missing postal worker's mom pushing for answers 5 years on: 'I'm never gonna give up'
- US Rep. Matt Gaetz’s father Don seeks return to Florida Senate chamber he once led as its president
- NHL in ASL returns, delivering American Sign Language analysis for Deaf community at Winter Classic
- 'Paw Patrol 2' is top dog at box office with $23M debut, 'Saw X' creeps behind
- 'Reclaimed: The Forgotten League' takes a look into the history of the Negro Leagues
- US health officials propose using a cheap antibiotic as a ‘morning-after pill’ against STDs
Recommendation
Federal appeals court upholds $14.25 million fine against Exxon for pollution in Texas
Fed’s Powell gets an earful about inflation and interest rates from small businesses
More suspects to be charged in ransacking of Philadelphia stores, district attorney says
Kelly Ripa and Mark Consuelos' Many NSFW Confessions Might Make You Blush
US appeals court rejects Nasdaq’s diversity rules for company boards
Journalist dies after being shot 7 times in his home; no arrests made
Almost entire ethnic Armenian population has fled enclave
Simone Biles inspires millions of girls. Now one is going to worlds with her